Resume
Andrew (Andy) Wong
Product Designer
Currently at Vibrant Emotional Health, designing experiences for the 988 Suicide & Crisis Lifeline. Background spanning advertising, brand design, and UX — with prior work for Guardian Life, JLL, and UNICEF.
Experience
Vibrant Emotional Health
New York, NY (Remote)Product Designer
Aug 2021 – Present- Sole Product Designer for the help-seeker experience across the 988 Suicide & Crisis Lifeline and 988lifeline.org, owning end-to-end design for a nationally-scaled crisis platform.
- Redesigned the pre-chat survey intake flow, balancing Substance Abuse and Mental Health Services Administration (SAMHSA) federal reporting mandates, organizational data quality requirements, crisis counselor needs, and the acute emotional state of help-seekers, resulting in a 74% increase in users and 2x page views while maintaining a stable bounce rate.
- Led end-to-end UX research and redesign of the 988lifeline.org homepage, scoping the study, recruiting participants, designing unmoderated surveys (n=9), and analyzing findings alongside GA4 behavioral data to improve trust, clarity, and conversion for visitors in crisis.
- Designed and iterated on the crisis chat waiting experience, leading unmoderated user research (n=9) including participant recruitment, survey design, and analysis, to identify abandonment drivers and reduce drop-off during high-wait periods.
- Maintained and contributed to Figma component systems ensuring visual and functional consistency across web and mobile surfaces.
- Collaborated with clinical, engineering, and communications teams to navigate SAMHSA compliance requirements and translate research into implementable design.
Both Homepage and Waiting Experience projects approved by SAMHSA for development in June 2026.
Sonova USA
Aurora, IL (Remote)Freelance UX/UI Designer
Jun 2021 – Jul 2024- Designed the full e-commerce experience for Soundbe, Sonova's consumer hearing health brand, spanning educational content, guided product selection, purchase flows, and support pages across desktop and mobile.
- Built a design system from scratch, including components, typography, icon system, and reusable profile templates, to ensure consistent brand expression and scalable UI across the platform.
- Designed decision flows translating complex audiological options into an approachable, guided experience for first-time hearing aid buyers.
Bitwave
San Francisco, CA (Remote)Freelance UX/UI Designer
Apr 2021 – Jun 2021- Redesigned data-dense dashboard layouts for a digital asset accounting platform, translating complex financial data into clear, scannable UI for finance and accounting teams.
- Established a visual style guide and expanded the icon system to support consistency across the product.
UNICEF UK
London, UK (Remote)Pro bono UX/UI Designer
Jan 2021 – Apr 2021- Designed microsite for the International Safeguarding Children in Sport initiative, accessed by 60+ organizations across six continents.
- Developed an icon system used across collateral, infographics, and web pages to communicate mission to non-English speaking audiences.
Education
UI Design Program
CareerFoundry
Art Direction Program
The Creative Circus
Advertising — Bachelor's
San Jose State University
Advertising — Study Abroad
Queensland University of Technology
Skills
- End-to-end product design
- UX research
- Usability testing
- Trauma-informed design
- Accessibility (WCAG)
- Interaction design
- Visual design
- Information architecture
- Design systems
- Prototyping
- Wireframing
Tools
- Figma
- Google Analytics 4
- Qualtrics
- Claude Code
- Photoshop
- Illustrator
- InDesign
Prior Clients & Employers
Senior graphic designer and art director in agency and corporate environments prior to UX/UI.
- Guardian Life
- Part of the team behind the company's first brand identity overhaul in 158 years
- JLL
- Senior brand designer for the national merger rebrand of JLL and HFF
- Eastdil Secured
- Newmark Knight Frank
- Remedy Partners
- Gigante Vaz Partners
- CirclePoint
- Van Vliet
- Hart/Howerton
- Young & Rubicam
Pro Bono
- NewBeginnings Charitable Trust
- Mentor2Youth