Resume
Andrew (Andy) Wong
Product Designer
Currently at Vibrant Emotional Health, designing experiences for the 988 Suicide & Crisis Lifeline. Background spanning advertising, brand design, and UX — with prior work for Guardian Life, JLL, and UNICEF.
Experience
Vibrant Emotional Health
New York, NY (Remote)Product Designer
Aug 2021 – Present- Serve as product designer for 988lifeline.org, the federally designated national suicide and crisis lifeline, designing experiences that reach millions of Americans in acute distress.
- Led end-to-end UX research and design on the crisis chat waiting experience — conducting moderated usability studies (n=9) to identify abandonment drivers and designing a clinical intervention to reduce drop-off during high-wait periods.
- Redesigned the 988 pre-chat survey flow to reduce entry friction, balancing clinical triage requirements with the acute emotional state of help-seekers at national scale.
- Redesigned 988lifeline.org homepage to improve trust, clarity, and conversion for visitors in crisis, informed by user research and GA4 behavioral data.
- Built and maintained design systems in Figma ensuring visual and functional consistency across web and mobile.
- Collaborated with clinical, engineering, and communications teams to navigate SAMHSA compliance requirements and translate research into implementable design.
Sonova USA
Aurora, IL (Remote)Freelance UX/UI Designer
Jun 2021 – Jul 2024- Designed the full e-commerce experience for SoundBe, Sonova's consumer hearing health brand, spanning educational content, guided product selection (matching hearing aids to user lifestyle and needs), purchase flows, and support pages across desktop and mobile.
- Designed decision flows to help users identify the right hearing aid for their situation, translating complex audiological options into an approachable, guided experience.
- Developed a scalable icon system and reusable profile templates to support consistent brand expression across the platform.
Bitwave
San Francisco, CA (Remote)Freelance UX/UI Designer
Apr 2021 – Jun 2021- Redesigned wireframes and data-dense dashboard layouts for Bitwave, a digital asset accounting platform, translating complex financial data into clear, scannable UI.
- Established a style guide and expanded the existing icon system to support visual consistency across the product.
UNICEF UK
London, UK (Remote)Volunteer UX/UI Designer
Jan 2021 – Apr 2021- Designed microsite for the International Safeguarding Children in Sport initiative, now used by more than 200 organizations across six continents.
- Developed an icon system used throughout their collateral, infographics, and web pages to better communicate their mission to non-English speaking audiences.
Education
UI Design Program
CareerFoundry
Art Direction Program
The Creative Circus
Advertising — Bachelor's
San Jose State University
Advertising — Study Abroad
Queensland University of Technology
Skills
- Prototyping
- Interaction Design
- Wireframing
- High-Fidelity Design
- User Research
- User Stories
- User Testing
- User Flows
- Design Systems
- Spotting deals at garage sales
Tools
- Figma
- Google Analytics 4
- Qualtrics
- Photoshop
- Illustrator
- InDesign
Prior Clients & Employers
Senior graphic designer and art director in agency and corporate environments prior to UX/UI.
- Guardian Life
- JLL
- Eastdil Secured
- Newmark Knight Frank
- Young & Rubicam
- Remedy Partners
- Gigante Vaz Partners
- CirclePoint
- Van Vliet
- Hart/Howerton
Volunteer
- NewBeginnings Charitable Trust
- Mentor2Youth